Job Details

Job Title ICT Infrastructure Engineer
Our Reference J4017
Employment Term Permanent
Location Plough Lane Hereford
Salary(Min\Max) £29520.00\£37175.00
Job Category IT
Job Title : Infrastructure Engineer
Loction : Plough Lane Hereford
Salary Band E : £29,520.00 - £37,175.00
Hours: 18.50
Closing date: 02/12/2020

Hoople provides comprehensive ICT services to a range of public sector organisations including Herefordshire Council, Wye Valley NHS Trust and Herefordshire CCG.
A great opportunity has arisen for two experienced Infrastructure Engineers to join our team looking after the operational management of the core infrastructure for Herefordshire Council and Wye Valley NHS Trust, plus a number of other Hoople customers. This includes management of 3 data centres, a community wide WAN and all of the enterprise infrastructure of these organisations such as Active Directory, physical and virtual server estate, storage, backup, security management, access control and web technology.
You will have a significant experience in supporting, managing and developing enterprise infrastructure utilising market leading supporting software tools to ensure systems and services remain operational, troubleshooting events and issues and managing significant change and upgrades to systems and applications. You will work with the infrastructure teams to deliver day to day infrastructure support, monitoring, maintenance and project delivery, including responding to 2nd line incidents and service requests from a user base of approx. 6000 users across multiple customers.
You will be able to confidently engage with other engineers, architects and customers in delivering infrastructure support services within customer Service Level Agreements and budget and in delivering project led changes to the infrastructure into operations.
You will also have experience of complex troubleshooting plus supporting highly available environments in and out of hours, providing an out of hours service on a rota basis and managing disaster recovery in the case of major systems failures.
You will have extensive technical experience of
• Enterprise level server virtualisation technologies including VMWare and VSphere
• Microsoft suite of server products including Exchange, Sharepoint, SQL, Windows Server and SCCM
• Up to date enterprise storage and backup technologies
• Diagnostic and monitoring tools
• Data centre management
You will also have experience of or be building a knowledge of Cloud virtualisation technologies.
Upon joining our busy and friendly team you’ll form close working relationships with IT colleagues, Hoople customers and external partners, working collaboratively and flexibly to enable Hoople, Herefordshire Council and Wye Valley NHS Trust to reach their goals.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered. All disabled applicants who meet the essential criteria of the job are guaranteed an interview.

We offer 25 days annual leave (excluding bank holidays), pension and you will benefit from a competitive salary with pension benefits. We provide a flexible benefits scheme called Hoople Benefits which provides a range of benefits and discounts.

Please refer to the Job Description and Person Specification for more details of this role.

Please note that only shortlisted candidates will be contacted. If you would like to obtain details regarding feedback on your application please contact Hoople Resourcing at:

Specification Documents

Hoople - Infrastructure Engineer JD and PS v1.0 (2)

E-Mail this job to a friend